From account setup to payment issues, betting rules to game-related queries — the ace567 Help Center is always here for you.
Select the category that best matches your issue below — get a quick resolution
If you run into a problem on ace567, there's no need to stress. Our Help Center is built so you can resolve most issues on your own — and if you can't, our support team is always ready to step in. We're here for you seven days a week, around the clock.
It's surprisingly common — a small issue ends up costing hours of waiting or searching in the wrong place. The ace567 Help Center is designed to keep everything in one spot so you don't have to keep going back and forth. Payment stuck? Can't log in? Bonus not credited? You'll find solutions to these common issues in the FAQ section below.
Opening a new account on ace567 is quick and straightforward — just a matter of minutes. That said, occasional hiccups can happen. If your phone number isn't verified during registration, or you're not receiving the OTP, first double-check that you've entered your number correctly. This is the most common cause in most cases.
If you've forgotten your password, click the "Forgot Password?" link on the ace567 login page. An OTP will be sent to your registered phone number, which you can use to set a new password. The process is completely secure and takes just 2–3 minutes.
KYC verification is mandatory on ace567 — it's there to protect you. Simply upload a clear photo of your National ID or passport, and verification is typically completed within 24 hours. Once verified, there are no restrictions on withdrawals.
Payment-related questions are the most common ones we receive at ace567. If your balance hasn't updated after a deposit, wait 5–10 minutes first — network delays can occasionally cause a lag. If it still hasn't come through, contact support with your transaction ID.
When depositing via bKash or Nagad, the most important thing is sending to the correct ace567 payment number. Log in to the platform and go to the deposit page to find the latest active number — always use that one. Sending to an old or saved number may cause issues.
Withdrawals typically take 1–3 business days, though VIP members are processed faster. Before withdrawing, make sure your account is fully verified and that the number you're sending funds to matches the one registered on your account.
Tips: Always take a screenshot of your transaction when making a deposit. If anything goes wrong, it serves as your proof and helps our support team resolve the issue faster.
If a game won't load or cuts out mid-session, start by refreshing your browser and clearing the cache — this resolves most issues. If the problem persists, try a different browser or device. ace567 games run best on Chrome and Firefox.
If the page suddenly reloads during live betting or your bet doesn't go through — don't worry. ace567's system automatically saves your session. Once you log back in, your bet slip will be exactly as you left it. Note that if you close the page before a bet is confirmed, it will not be processed.
If a bonus isn't showing in your balance after it's been awarded, start by reading the offer's terms and conditions. Some bonuses are credited automatically, while others need to be claimed manually. Head to the Promotions page and click the "Claim" button to add the bonus to your account.
Wagering requirements — or rollovers — are a common source of confusion. Simply put, you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you must wager ৳10,000 before withdrawing. At ace567, wagering requirements are comparatively lenient.
If you can't resolve the issue on your own, reach out to the ace567 support team. Having a few details ready before you contact us will help speed things up:
Having your registered phone number or username on hand helps our support team locate your account right away.
Briefly describe what the issue is, when it started, and what you were doing at the time.
Having a screenshot of the issue or a transaction ID ready will help our support team resolve your case much faster.
Live chat responses within 5 minutes. Email queries answered within 24 hours.
All ace567 support is available entirely in Bangla. No English needed — write to us in Bangla and we'll respond in Bangla.
Find Answers to the Most Frequently Asked Questions — All in One Place
Your personal information and funds are fully secure. Whatever the issue, our support team is always here for you. Play responsibly and enjoy the experience.
